Career Opportunities

Μed Sea Health S.A. is looking to recruit for its 5* resort in Paliouri, Kassandra, Halkidiki:

Assistant Front Office Manager

(CODE: ASSFOM18)

General Purpose:

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Main Job Tasks and Responsibilities:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Qualification standards, skills and abilities:

• Bachelor's degree (National or International university/ AEI or TEI)
• 3-5 years minimum experience on similar position , leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly .
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
• High knowledge of Protel is considered a must.

Incentives & fringe benefits:

• Competitive remuneration package
• Accommodation according to origin (out of Halkidiki)
• Dynamic, friendly and highly demanding professional working environment
• 6-8 months employed
• Meals during hotel operating period

MED SEA HEALTH S.A. is currently recruiting for its 5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki, for the following position:

RESERVATIONS AGENT

(code: RESAGENT18)

THE ROLE

The members of the Reservations department are responsible for handling promptly, professionally and courteously all communications from guests, travel agents, tour operators, corporate accounts and online channels, and maximizing revenue through the effective use and implementation of the hotel’s pricing strategies. More precisely, Reservations Agent is required to:

• Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means
• Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely
• Maintain reservation records, update room availability on the PMS database, produce lists of expected arrivals for the Front Office Team, process any modifications or cancellations and communicate with team members/front office members as appropriate
• Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations
• Be aware of all room rates, packages, discounts, special offers and other available benefits
• Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information
• Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation
• Understand the overall market, be aware of competitors' strengths and weaknesses, economic trends, supply and demand

CANDIDATE PROFILE

• Excellent command of the Greek and English language
• Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
• Degree in Hospitality/Tourism
• Master’s Degree in a related field will be considered an asset
• Very good knowledge of MS Office and of at least one PMS software (ie. Protel, Fidelio, etc.)
• Knowledge of channel management is desired
• At least 3years’ experience as a Reservations Agent in large scale hotels (more than 200 rooms)
• Experience in Reservations within a resort is highly desirable
• Excellent communication skills, professional attitude, with a strong customer-focused approach
• Excellent numerical and analytical skills, results-oriented, with business acumen
• Team-player, flexible, proactive,v ery well organized
• Able to multi-task, work efficiently under pressure, and with a positive attitude

THE COMPANY OFFERS

• Competitive remuneration package
• 6-8 months occupation
• Training and career development
• Dynamic and highly professional environment

MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio
Thermal Spa Resort in Paliouri, Kassandra, Halkidiki

Waiter / Service

The role: Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

Duties and responsibilities:

• Greets guests and presents them with the menu
• Informs guests about the special items for the day and menu changes if any
• Suggest food and beverages to the guest and also try to upsell
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
• Obtaining revenues, issuing receipts, accepting payments, returning the change
• Performing basic cleaning tasks as needed or directed by supervisor
• Filling in for absent staff as needed
• Observes guests and ensure their satisfaction with the food and service
• Promptly respond to guest with any additional request
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
• desserts and drinks, removing courses, replenishing utensils, refilling glasses

Incentives & fringe benefits:

• Competitive remuneration package
• Accommodation according to origin (out of Halkidiki)
• Dynamic, friendly and highly demanding professional working environment
• Meals during hotel operating period

Miraggio Thermal Spa Resort is looking to hire for the new season:

Receptionist (code :Rec18)

The Role

The receptionist is the visual image of the hotel product. It is very important how to comprehend, analyse, produce, forward and communicate the information at Reception.
 

KEY RESPONSIBILITIES & COMPETENCIES

• Check in and check out guests with friendly manner, following the procedures of the hotel.
• Issue card keys, register the guests and co-operate with bell boy for luggage delivery.
• Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.
• Keep track of messages, update guest profiles and booking information and inform guests accordingly.
• Co-operate with other colleagues, supervisors and HODs to get help, verify information, forward messages and get/provide support.
• Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.
• Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.
• Escort guest in the room by following the appropriate procedures, give orientation of the hotel, and explain & sell the Miraggio product.
• Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions.
• Be aware, informed, alert and updated about the services, facilities, amenities Miraggio offers to the guests and external visitors and also the costs, procedures and regulations.
• Make, cancel, analyse, modify, explain and update a reservation whenever is needed or it is asked to do so.
• Keep Reception Desk and surrounding areas clean, safe and organised (e.g. clear away a table after a check in).
• Use the telephone to answer, transfer promptly internal or external calls.
• Handle wake up calls.
• Use the hotel communication channels as a centre in case of emergency.
• Update the hotel telephone directory, welcome new colleagues and help them adapt to their new working environment (** show sympathy, patience and provide help and support to trainees).
• Control, check and inform FOS about the equipment of the department (paper, pens etc.).
• Act and respond proactively to any request given by SL, FOS, FOM, COO and other colleagues with understanding, willingness and attitude to support and provide solutions.
• Prepare the work of the next day (e.g. printing R.C., issuing card keys)
• Check and control guest accounts, credits, and debits and inform FOM in case of glitches or discrepancies.
• Assist Guest Relations agents in busy situations or when it is asked from Shift Leader or FOM.
• Save, store and keep files, documents and useful material at the back office of Reception, in an organised and clean condition.
• Read, get updated and send e-mails where is needed. Use correspondence as informative material for hotel operation.
• Follow the MEMOs of FOM and make them practice at work.
• Try to upsell and cross sell by adding additional revenue to the hotel’s income.

QUALIFICATION STANDARDS, SKILLS AND ABILITIES

• Bachelor's degree (National or International university/ AEI or TEI)
• 3-5 years minimum experience on similar position , leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

INCENTIVES & FRINGE BENEFITS

• Competitive remuneration package
• Accommodation according to origin (out of Halkidiki)
• Dynamic, friendly and highly demanding professional working environment
• Meals during hotel operating period

Please those interested, send CV with recent photo.

All resumes will be handled with discretion. Only those who possess the above mentioned requirements will qualify for an interview and be contacted in due time.

MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

BARTENDER / BARISTA (code: BART_18)

The Bartender/Barista is responsible for preparing and providing beverages to the guests in a quick, efficient, friendly and professional manner. Other responsibilities include maintaining a clean bar area, processing payments, and keeping track of the inventory of the bar.

The person holding this position reports to the Bar Supervisor and more specifically is required to:

• Welcome, cater for and deliver friendly personal service to all guests, from arrival to departure, with a professional touch, as set by the Miraggio service standards
• Ensure the provision of timely and accurate service (right order on time)
• Handle guest complaints effectively but always refer the problem/complaint to the Bar Manager as well
• Provide accurate and insightful information to the customer in regards to menu items, beverages and cigars and be pro-active in sales
• Perform all tasks in a professional manner and deliver according to standards
• Make suggestions to improve the overall operation of the outlet
• Maintain working area clean and neat at all times
• Perform the correct storage of goods and beverages under hygienic and appropriate conditions
• Ensure proper handling and storage of all silverware, cutlery and electrical equipment
• Check operational condition of equipment and appliances on a regular basis
• Assist in conducting monthly inventory checks on all bar operating equipment and supplies
• Report maintenance and repair jobs to the Restaurant/Bar Supervisor
• Follow the daily/weekly cleaning duties/responsibilities assigned
• Ensure that the mise en place is always up to the standards
• Control table service sequence
• Responsible for cleanliness, tidiness and maintaining the standards of service in the working area assigned
• Be friendly and co-operative with other team members, take part in the training sessions of the team and assist them in all occasions in producing qualitative work
• Participate in the weekly operations meetings held by the Restaurant/Bar Supervisor
• Keep up-to-date with the latest trends in the field
• Maintain an effective communication level with the restaurant, Kitchen and all other departments to ensure that the quality of service offered meets and exceeds standards
• Seek to be informed on the daily activities of the outlet and the hotel, in order to be helpful and able to provide guests with useful information, with a sales-oriented mindset as well
• Know the VIP levels and be able to deliver the VIP set-ups promptly and accurately
• Arrive on duty punctually and be flexible to work in other areas if needed
• Respect and adhere to the in-house rules and the hotel policies and procedures
• Take over from the previous shift and obtain relevant information at the start of the shift in regards of business volume, VIP guests, tasks to be clarified and completed and special events
• Undertake any other tasks as assigned by the Restaurant/Bar Supervisor

CANDIDATE PROFILE

• Excellent command of the Greek and English language
• Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
• Computer literate, with working knowledge of  the use  of P.O.S. systems
• Minimum 2 years’ experience as Bartender in a 5* multicultural hotel environment
• Extensive knowledge in wines, spirits, cocktails, etc. is an absolute must
• Sound knowledge of the use of bar and other related equipment (Coffees, Drinks post mix, Draught beer, etc.)
• Refined communication and public relations skills and with a strong customer-focused approach
• Flexible, team-worker, with a positive attitude
• Proactive, able to work efficiently under pressure
• With good numerical and organizational skills

THE COMPANY OFFERS

• Competitive remuneration package
• Training and career development
• Dynamic and highly professional environment
• Food & Accommodation (if not a local resident)

For those interested, please send updated CV with recent photo to the following email: hr@miraggio.gr

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.