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Career Opportunities

Find your place at Miraggio Thermal Spa Resort

We search for the best! If you feel ready to contribute with your expertise, passion and ideas in the creation of a unique hospitality experience for our guests, then please, send us a note along with your CV and we will contact you as soon as possible.

Current job openings
Hotel Manager
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MED SEA HEALTH S.A. is looking to recruit for its 5* resort, Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki:

Hotel Manager (code : HM_18)

THE ROLE

The Hotel Manager is responsible for the coordination of all operative outlets of the Miraggio Thermal Spa Resort, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. He is responsible for the development and realization of projects and concepts within the team.

KEY RESPONSIBILITIES & COMPETENCIES

  • Responsible for the optimization of operation.
  • Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks.
  • Link between the Department Heads and Team Leaders.
  • Implement annual reviews for the subordinate Department and head of Department, as well as promote, develop, and career planning; Initiate corrective / disciplinary action.
  • Responsible for the implementation and adoption of projects.
  • Responsible for leadership in all matters in relation to safety and protection in the hotel.
  • Budget coordination, creation, control operations.
  • Cost control, sales optimization through promotional activities.
  • Development and constant monitoring of all security-relevant measures and facilities especially fire protection and rules of conduct in emergency situations, taking into account the current requirements by authorities and legislation.
  • Achieve or exceed budget, ensuring and permanently improving quality standards and optimizing work processes in the operational area.
  • Quality monitoring of all public and non-public spaces.
  • Monitor technical condition of the departments.
  • Daily monitoring of all departments.
  • Obligation to own personal and professional training.
  • Develop and assure standards in the areas of F&B.
  • Forecast in collaboration with DOR and CFO.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

QUALIFICATION STANDARDS, SKILLS AND ABILITIES

  • Bachelor's degree (National or International university/ AEI or TEI).
  • 5-7 years minimum experience on similar position , leadership in hospitality strongly required.
  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
  • Exceptional communication (both verbal and written), negotiation and administrative skills.
  • Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
  • High knowledge of CRS/PMS revenue management and MS office are considered a must.

INCENTIVES & FRINGE BENEFITS

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • Meals during hotel operating period

Please those interested, send CV with recent photo.

All resumes will be handled with discretion. Only those who possess the above mentioned requirements will qualify for an interview and be contacted in due time.

Lifeguard
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MED SEA HEALTH S.A. is currently recruiting for its 5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki,for the following position:

Lifeguard (code: LIFEGUARD18)

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) is desirable
  • Must possess Lifeguard certification (from public or private schools, validated from the Greek Port Authorities)
  • Must be aware of First Aid rules and techniques (Red Cross CPR certification is desirable)
  • University degree in Sports Science or other additional specialty/certifications will be valued accordingly
  • Minimum 1-3 years’ experience as a Lifeguard, preferably in an organised hotel environment
  • Pleasant personality, positive attitude, and ability to cooperate and work well with other staff members
  • Very good communication skills, well-groomed appearance, professionalism

THE COMPANY OFFERS

  • Competitive remuneration package
  • Dynamic and highly professional environment
  • Meals & accommodation (if not a local resident)

For those interested, please send updated CV with recent photo to the following e-mail: hr@miraggio.gr

CVs which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated.

Only those who will be selected for an interview will be contacted, in due time.

Guest Relations Supervisor
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MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

Guest Relations Supervisor (Code: GUESTSUP18)

THE ROLE:

The person who follows the ‘tracks’ of the guests, making sure they have unforgettable moments while on holidays.

The person holding this position reports to the Front Office Manager and more specifically is required to:

  • Trains new Guest services department personnel.
  • Answers guests’ inquiries regarding their stay.
  • Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
  • Maintains a detailed knowledge about the hotel's services and hours of operations.
  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.
  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
  • Lobby duty plays a key role in the success of the movement of our guests around the hotel.
  • Prevent abuse and/or destruction of hotel property.
  • Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
  • Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
  • Good understanding about the Property management software (PMS).
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

CANDIDATE PROFILE:

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
  • Degree in Hospitality/Tourism or Business/Marketing
  • Master’s Degree in a related field will be considered an asset
  • Excellent knowledge of MS Office and of at least one PMS software (ideally Protel)
  • At least 3 years’ experience in relevant position
  • Excellent communication skills, professional attitude, with a strong customer-focused approach
  • Team-player, flexible, proactive, very well organized
  • Able to multi-task, work efficiently under pressure, and with a positive attitude

THE COMPANY OFFERS:

  • Competitive remuneration package
  • 6-8 month occupation
  • Training and career development
  • Dynamic and highly professional environment
  • Meals and accommodation (if not a local resident)

For those interested, please send updated CV with recent photo.

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Bell Boy
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MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

Bell Boy (Code: BELLBOY2018)

THE ROLE:

A bell boy welcomes the guests upon their arrival with friendly and kind manner, according the hotel standards.

The person holding this position reports to the Front Office Manger and more specifically is required to:

  • Communicates effectively with transfer drivers upon arrival and departures and make sure guests’ transfer is held smoothly.
  • Delivers and bring guests’ luggage following the given timeframe, showing professionalism, willingness to help and do the extra mile.
  • Rooms the guests, by explaining Miraggio product and gives hotel and room orientation.
  • Is aware to know, explain and describe the facilities, services, costs and details of Miraggio experience.
  • Handles guests’ complaints with patience, understanding and guide them to reception for further assistance. He follows up with a problem, if he owns (part of) it.
  • Keeps safe, clean, organised the luggage storage. He is responsible for handing guests’ luggage with care, caution by double-checking the situation of the luggage delivery.
  • Knows what is happening at hotel entrance, front office and lobby area all the time (e.g. guests waiting for taxi).
  • Works together, co-operates and communicates with Reception about the operation, by receiving and giving the information that is needed.
  • Responds to any request or job asked by Front Office Team, COO, GM with readiness, smile and positive attitude.
  • Parks and pulls out guests’ and visitors’ cars.
  • Delivers correspondence to all the hotel offices and guest rooms.

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) is highly desirable
  • Diploma/degree from technical school or private college in tourism, hospitality, business, or other related field will be valued accordingly
  • Minimum 2-3 years’ experience
  • Excellent communication skills, well-groomed appearance, professionalism, and ability to demonstrate passion and to transmit exquisite service standards to guests
  • Pleasant personality, positive attitude, and a sales-oriented mind-setting

THE COMPANY OFFERS

  • Competitive remuneration package
  • Dynamic and highly professional environment
  • 6-8 months’ employment
  • Meals & accommodation (if not a local resident)

For those interested, please send updated CV with recent photo.

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Bartender/Barista
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MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

BARTENDER / BARISTA (code: BART_18)

The Bartender/Barista is responsible for preparing and providing beverages to the guests in a quick, efficient, friendly and professional manner. Other responsibilities include maintaining a clean bar area, processing payments, and keeping track of the inventory of the bar.

The person holding this position reports to the Bar Supervisor and more specifically is required to:

  • Welcome, cater for and deliver friendly personal service to all guests, from arrival to departure, with a professional touch, as set by the Miraggio service standards
  • Ensure the provision of timely and accurate service (right order on time)
  • Handle guest complaints effectively but always refer the problem/complaint to the Bar Manager as well
  • Provide accurate and insightful information to the customer in regards to menu items, beverages and cigars and be pro-active in sales
  • Perform all tasks in a professional manner and deliver according to standards
  • Make suggestions to improve the overall operation of the outlet
  • Maintain working area clean and neat at all times
  • Perform the correct storage of goods and beverages under hygienic and appropriate conditions
  • Ensure proper handling and storage of all silverware, cutlery and electrical equipment
  • Check operational condition of equipment and appliances on a regular basis
  • Assist in conducting monthly inventory checks on all bar operating equipment and supplies
  • Report maintenance and repair jobs to the Restaurant/Bar Supervisor
  • Follow the daily/weekly cleaning duties/responsibilities assigned
  • Ensure that the mise en place is always up to the standards
  • Control table service sequence
  • Responsible for cleanliness, tidiness and maintaining the standards of service in the working area assigned
  • Be friendly and co-operative with other team members, take part in the training sessions of the team and assist them in all occasions in producing qualitative work
  • Participate in the weekly operations meetings held by the Restaurant/Bar Supervisor
  • Keep up-to-date with the latest trends in the field
  • Maintain an effective communication level with the restaurant, Kitchen and all other departments to ensure that the quality of service offered meets and exceeds standards
  • Seek to be informed on the daily activities of the outlet and the hotel, in order to be helpful and able to provide guests with useful information, with a sales-oriented mindset as well
  • Know the VIP levels and be able to deliver the VIP set-ups promptly and accurately
  • Arrive on duty punctually and be flexible to work in other areas if needed
  • Respect and adhere to the in-house rules and the hotel policies and procedures
  • Take over from the previous shift and obtain relevant information at the start of the shift in regards of business volume, VIP guests, tasks to be clarified and completed and special events
  • Undertake any other tasks as assigned by the Restaurant/Bar Supervisor

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
  • Computer literate, with working knowledge of  the use  of P.O.S. systems
  • Minimum 2 years’ experience as Bartender in a 5* multicultural hotel environment
  • Extensive knowledge in wines, spirits, cocktails, etc. is an absolute must
  • Sound knowledge of the use of bar and other related equipment (Coffees, Drinks post mix, Draught beer, etc.)
  • Refined communication and public relations skills and with a strong customer-focused approach
  • Flexible, team-worker, with a positive attitude
  • Proactive, able to work efficiently under pressure
  • With good numerical and organizational skills

THE COMPANY OFFERS

  • Competitive remuneration package
  • Training and career development
  • Dynamic and highly professional environment
  • Food & Accommodation (if not a local resident)

For those interested, please send updated CV with recent photo to the following email: hr@miraggio.gr

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Receptionist
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MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

Receptionist (Code:Rec18)

THE ROLE:

The Receptionist provides an efficient and courteous service to all guests and aims to maximize the overall guest experience and introduce them to the resort’s experience.

The person holding this position reports to the Front Office Manager and more specifically is required to:

  • Check in and check out guests with friendly manner, following the procedures of the hotel.
  • Issue card keys, register the guests and co-operate with bell boy for luggage delivery.
  • Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.
  • Keep track of messages, update guest profiles and booking information and inform guests accordingly.
  • Co-operate with other colleagues, supervisors and HODs to get help, verify information, forward messages and get/provide support.
  • Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.
  • Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.
  • Escort guest in the room by following the appropriate procedures, give orientation of the hotel, and explain & sell the Miraggio product.
  • Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions. Be aware, informed, alert and updated about the services, facilities, amenities MIraggio offers to the guests and external visitors and also the costs, procedures and regulations.
  • Make, cancel, analyse, modify, explain and update a reservation whenever is needed or it is asked to do so.
  • Use the telephone to answer, transfer promptly internal or external calls.
  • Handle wake up calls.
  • Use the hotel communication channels as a centre in case of emergency.
  • Control, check and inform FOS about the equipment of the department (paper, pens etc.).
  • Prepare the work of the next day (e.g. printing R.C., issuing card keys)
  • Check and control guest accounts, credits, and debits and inform FOM in case of glitches or discrepancies.
  • Read, get updated and send e-mails where is needed. Use correspondence as informative material for hotel operation.
  • Follow the MEMOs of FOM and make them practice at work.
  • Try to upsell and cross sell by adding additional revenue to the hotel’s income.

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) is highly desirable
  • Diploma/degree from technical school or private college in tourism, hospitality, business, or other related field will be valued accordingly
  • Very good knowledge of MS Office and of at least one PMS software (ideally Protel, Minimum 2-3 years’ experience
  • Excellent communication skills, well-groomed appearance, professionalism, and ability to demonstrate passion and to transmit exquisite service standards to guests
  • Pleasant personality, positive attitude, and a sales-oriented mind-setting

THE COMPANY OFFERS

  • Competitive remuneration package
  • Dynamic and highly professional environment
  • 6-8 months’ employment
  • Meals & accommodation (if not a local resident)

For those interested, please send updated CV with recent photo.

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Career form
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Miraggio Thermal Spa Resort

Kanistro, Paliouri, Halkidiki 63085, Greece
T. (+30) 2374 440000 | F. (+30) 2374 440001
Email. info@miraggio.gr

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ΜΗΤΕ: 1638Κ015Α0002001

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