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Текущие вакансии
Reservations Agent based in Thessaloniki
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MED SEA HEALTH S.A. is currently recruiting for its 5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki, for the following position:

RESERVATIONS AGENT

(code: RESAGENT18)

THE ROLE

The members of the Reservations department are responsible for handling promptly, professionally and courteously all communications from guests, travel agents, tour operators, corporate accounts and online channels, and maximizing revenue through the effective use and implementation of the hotel’s pricing strategies. More precisely, Reservations Agent is required to:

  • Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means
  • Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely
  • Maintain reservation records, update room availability on the PMS database, produce lists of expected arrivals for the Front Office Team, process any modifications or cancellations and communicate with team members/front office members as appropriate
  • Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations
  • Be aware of all room rates, packages, discounts, special offers and other available benefits
  • Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information
  • Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation
  • Understand the overall market, be aware of competitors' strengths and weaknesses, economic trends, supply and demand

 

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
  • Degree in Hospitality/Tourism
  • Master’s Degree in a related field will be considered an asset
  • Very good knowledge of MS Office and of at least one PMS software (ie. Protel, Fidelio, etc.)
  • Knowledge of channel management is desired
  • At least 3years’ experience as a Reservations Agent in large scale hotels (more than 200 rooms)
  • Experience in Reservations within a resort is highly desirable
  • Excellent communication skills, professional attitude, with a strong customer-focused approach
  • Excellent numerical and analytical skills, results-oriented, with business acumen
  • Team-player, flexible, proactive,v ery well organized
  • Able to multi-task, work efficiently under pressure, and with a positive attitude

 

THE COMPANY OFFERS

  • Competitive remuneration package
  • 6-8 months occupation
  • Training and career development
  • Dynamic and highly professional environment

 

Fitness Instructor
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MED SEA HEALTH S.A. is currently recruiting for its new 5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki, for the following position:

FITNESS INSTRUCTOR

(code: FITNESS)

THE ROLE

The Fitness Instructor is under the direct supervision of the Animation Supervisor and provides group fitness instruction, monitors, educates guests on fitness and safety, and maintains a safe and enjoyable atmosphere for personal or group class participants. In specific, he/she needs:

  • To be polite and courteous at all times.
  • To welcome the guest, prepare the guest supplies at the fitness area
  • To know the current day’s schedules and availability.
  • To teach scheduled classes, beginning and ending on time.
  • To provide adequate warm-up, exercises, stretching, and cool down. 
  • To instruct patrons on effective workout methods.
  • To explain proper techniques and demonstrate exercises.
  • To identify different muscle groups, and teach appropriate methods to strengthen specific muscles.
  • To prepare appropriate equipment, music, and handouts for each class.
  • To assist patrons, answer questions, and maintain a positive exercise experience for members and class participants.
  • To keep management informed of customer and facility needs.
  • To ensure that safety standards are met, and that department and facility policies are adhered to.

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) is highly desirable
  • University degree in Sports Science
  • Certified Instructor (ACE, AFAA) or equivalent
  • Additional specialty/certifications will be valued accordingly
  • Minimum 3-4 years’ experience as a Fitness Instructor (working experience within a 5* hotel will be advantageous)
  • Knowledge of group fitness teaching strategies and the incorporation of music, tempo, cueing technique, and rhythm
  • Choreography and music skills
  • Ability to be professional and motivate class participants.
  • Ability to cooperate and work well with other staff members
  • PC literate
  • Excellent communication skills, well-groomed appearance, professionalism, and ability to demonstrate passion and to transmit exquisite service standards to guests
  • Pleasant personality, positive attitude, and a sales-oriented mind-setting

 

THE COMPANY OFFERS

  • Competitive remuneration package
  • Dynamic and highly professional environment
  • 6-8 months’ employment in the opening season
  • Meals & accommodation (if not a local resident)

 

For those interested, please send updated CV with recent photo to the following address or email:

 

 

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Waiter/ Service
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MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio
Thermal Spa Resort
 in Paliouri, Kassandra, Halkidiki

Waiter / Service

The role: Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

Duties and responsibilities:

  • Greets guests and presents them with the menu
  • Informs guests about the special items for the day and menu changes if any
  • Suggest food and beverages to the guest and also try to upsell
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
  • Obtaining revenues, issuing receipts, accepting payments, returning the change
  • Performing basic cleaning tasks as needed or directed by supervisor
  • Filling in for absent staff as needed
  • Observes guests and ensure their satisfaction with the food and service
  • Promptly respond to guest with any additional request
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
  • desserts and drinks, removing courses, replenishing utensils, refilling glasses

Incentives & fringe benefits:

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • Meals during hotel operating period

 

Receptionist
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Miraggio Thermal Spa Resort is looking to hire for the new season:

Receptionist (code :Rec18)

The Role

The receptionist is the visual image of the hotel product. It is very important how to comprehend, analyse, produce, forward and communicate the information at Reception.
 

KEY RESPONSIBILITIES & COMPETENCIES

  • Check in and check out guests with friendly manner, following the procedures of the hotel.
  • Issue card keys, register the guests and co-operate with bell boy for luggage delivery.
  • Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.
  • Keep track of messages, update guest profiles and booking information and inform guests accordingly.
  • Co-operate with other colleagues, supervisors and HODs to get help, verify information, forward messages and get/provide support.
  • Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.
  • Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.
  • Escort guest in the room by following the appropriate procedures, give orientation of the hotel, and explain & sell the Miraggio product.
  • Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions.
  • Be aware, informed, alert and updated about the services, facilities, amenities Miraggio offers to the guests and external visitors and also the costs, procedures and regulations.
  • Make, cancel, analyse, modify, explain and update a reservation whenever is needed or it is asked to do so.
  • Keep Reception Desk and surrounding areas clean, safe and organised (e.g. clear away a table after a check in).
  • Use the telephone to answer, transfer promptly internal or external calls.
  • Handle wake up calls.
  • Use the hotel communication channels as a centre in case of emergency.
  • Update the hotel telephone directory, welcome new colleagues and help them adapt to their new working environment (** show sympathy, patience and provide help and support to trainees).
  • Control, check and inform FOS about the equipment of the department (paper, pens etc.).
  • Act and respond proactively to any request given by SL, FOS, FOM, COO and other colleagues with understanding, willingness and attitude to support and provide solutions.
  • Prepare the work of the next day (e.g. printing R.C., issuing card keys)
  • Check and control guest accounts, credits, and debits and inform FOM in case of glitches or discrepancies.
  • Assist Guest Relations agents in busy situations or when it is asked from Shift Leader or FOM.
  • Save, store and keep files, documents and useful material at the back office of Reception, in an organised and clean condition.
  • Read, get updated and send e-mails where is needed. Use correspondence as informative material for hotel operation.
  • Follow the MEMOs of FOM and make them practice at work.
  • Try to upsell and cross sell by adding additional revenue to the hotel’s income.

QUALIFICATION STANDARDS, SKILLS AND ABILITIES

  • Bachelor's degree (National or International university/ AEI or TEI)
  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required
  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
  • Exceptional communication (both verbal and written), negotiation and administrative skills
  • Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

INCENTIVES & FRINGE BENEFITS

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • Meals during hotel operating period

Please those interested, send CV with recent photo.

All resumes will be handled with discretion. Only those who possess the above mentioned requirements will qualify for an interview and be contacted in due time.


 


 


 

Bartender/Barista
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MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

BARTENDER / BARISTA (code: BART_18)

The Bartender/Barista is responsible for preparing and providing beverages to the guests in a quick, efficient, friendly and professional manner. Other responsibilities include maintaining a clean bar area, processing payments, and keeping track of the inventory of the bar.

The person holding this position reports to the Bar Supervisor and more specifically is required to:

  • Welcome, cater for and deliver friendly personal service to all guests, from arrival to departure, with a professional touch, as set by the Miraggio service standards
  • Ensure the provision of timely and accurate service (right order on time)
  • Handle guest complaints effectively but always refer the problem/complaint to the Bar Manager as well
  • Provide accurate and insightful information to the customer in regards to menu items, beverages and cigars and be pro-active in sales
  • Perform all tasks in a professional manner and deliver according to standards
  • Make suggestions to improve the overall operation of the outlet
  • Maintain working area clean and neat at all times
  • Perform the correct storage of goods and beverages under hygienic and appropriate conditions
  • Ensure proper handling and storage of all silverware, cutlery and electrical equipment
  • Check operational condition of equipment and appliances on a regular basis
  • Assist in conducting monthly inventory checks on all bar operating equipment and supplies
  • Report maintenance and repair jobs to the Restaurant/Bar Supervisor
  • Follow the daily/weekly cleaning duties/responsibilities assigned
  • Ensure that the mise en place is always up to the standards
  • Control table service sequence
  • Responsible for cleanliness, tidiness and maintaining the standards of service in the working area assigned
  • Be friendly and co-operative with other team members, take part in the training sessions of the team and assist them in all occasions in producing qualitative work
  • Participate in the weekly operations meetings held by the Restaurant/Bar Supervisor
  • Keep up-to-date with the latest trends in the field
  • Maintain an effective communication level with the restaurant, Kitchen and all other departments to ensure that the quality of service offered meets and exceeds standards
  • Seek to be informed on the daily activities of the outlet and the hotel, in order to be helpful and able to provide guests with useful information, with a sales-oriented mindset as well
  • Know the VIP levels and be able to deliver the VIP set-ups promptly and accurately
  • Arrive on duty punctually and be flexible to work in other areas if needed
  • Respect and adhere to the in-house rules and the hotel policies and procedures
  • Take over from the previous shift and obtain relevant information at the start of the shift in regards of business volume, VIP guests, tasks to be clarified and completed and special events
  • Undertake any other tasks as assigned by the Restaurant/Bar Supervisor

CANDIDATE PROFILE

  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
  • Computer literate, with working knowledge of  the use  of P.O.S. systems
  • Minimum 2 years’ experience as Bartender in a 5* multicultural hotel environment
  • Extensive knowledge in wines, spirits, cocktails, etc. is an absolute must
  • Sound knowledge of the use of bar and other related equipment (Coffees, Drinks post mix, Draught beer, etc.)
  • Refined communication and public relations skills and with a strong customer-focused approach
  • Flexible, team-worker, with a positive attitude
  • Proactive, able to work efficiently under pressure
  • With good numerical and organizational skills

THE COMPANY OFFERS

  • Competitive remuneration package
  • Training and career development
  • Dynamic and highly professional environment
  • Food & Accommodation (if not a local resident)

For those interested, please send updated CV with recent photo to the following email: hr@miraggio.gr

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Reception Shift Leader
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MED SEA HEALTH S.A. is looking to recruit for its 5* resort in Paliouri, Kassandra, Halkidiki:

Reception Shift Leader ( Code: RECSHIFTLEADER18)

KEY RESPONSIBILITIES & COMPETENCIES

  • Reports to Front Office Manager
  • Ensuring efficient and smooth operations in order to produce excellent feedbacks and guest satisfaction.
  • Responding in professional and courteous manner to guests by providing accurate and timely information and services.
  • Ensuring outstanding customer care at all times.
  • Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Usage of suggestive selling techniques to upsell for revenue increase.
  • Supervising the daily shift process ensuring all team members adhere to standard operating procedures.
  • Training coaching and counseling the front desk team members to ensure a quality operation.
  • Resolving customer issues, complaints, problems in a quick efficient manner in order to maintain a high level of customer satisfaction and quality service
  • Building strong relationships and liaise with all other departments, especially housekeeping, reservations and F&B
  • Cross Check all billing instructions are correctly updated.
  • Controlling of cash transactions at the front desk
  • Supervision of front desk operations in order to ensure an optimal level of service and hospitality towards the guests.
  • Performing other duties as assigned, requested or deemed necessary by management.
  • Ensuring Front office log book is always updated and auctioned upon.
  • Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security and manager.
  • Taking responsibility in the absence of Front Office Manager
  • Sharing expertise and continually inspiring the front office team.
  • Assisting all departments in servicing the guests during high volume periods.

QUALIFICATION STANDARDS, SKILLS AND ABILITIES

  • Bachelor's degree (National or International university/ AEI or TEI)
  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required
  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly .
  • Exceptional communication (both verbal and written), negotiation and administrative skills
  • Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
  • High knowledge of CRS/PMS revenue management and MS office are considered a must.

INCENTIVES & FRINGE BENEFITS

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • 6-8 months employed
  • Meals during hotel operating period

Please those interested, send CV with recent photo.

All resumes will be handled with discretion. Only those who possess the above mentioned requirements will qualify for an interview and be contacted in due time.

ANIMATEUR
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MED SEA HEALTH S.A. is looking to recruit for its 5* resort Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki

ANIMATEUR (code : ANIMATEUR18)

THE ROLE

Sport / Fitness Entertainer duty is to organize the daily fitness activities ( stretching , yoga , Pilates , aqua aerobics, Zumba etn.) and daily sport activities ( beach volley , water polo , soccer , basketball, archery , dart , etn.) for all the guests,( adults, teenagers) , offering assistance, stimulating participation and proposing activities that will make the guests’ holiday more fun and enjoyable.

Alsο sport / fitness entertainers will take part in the evening entertainment program, (thematic parties , live music , interactive shows)  

QUALIFICATION STANDARDS, SKILLS AND ABILITIES

  • 3-5 years minimum experience on similar position
  • Excellent knowledge of English language. Third language will be considered accordingly . Exclusive for EU passports holders.

INCENTIVES & FRINGE BENEFITS

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • Meals during hotel operating period

Please those interested, send CV with recent photo.

All resumes will be handled with discretion. Only those who possess the above mentioned requirements will qualify for an interview and be contacted in due time.

DOCK ASSISTANT
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MED SEA HEALTH S.A. is recruiting for the season 2018, for its 5* hotel MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

DOCK ASSISTANT (Code: DOCKAST_18)

THE ROLE

The Dock Assistant is a hands-on role that actively supports the Marina Manager and the Dockhand in the smooth operation of the 81-berth state-of-the-art marina and its facilities. In specific, the Dock Assistant is required to:

  • Receive mooring ropes and assist in berthing
  • Upon completion of berthing keeps tidiness of the docks
  • Inspect, on a daily basis, dock mooring lines and inform the Marina Manager for any potential risks, and even more frequently under severe weather conditions
  • Inspect dock facilities for damages and tidiness, firefighting, security and surveillance equipment, and report with undue delay any discrepancies to the manager
  • Maintain the tidiness and readiness of the operational equipment both ashore and afloat, and clean it on a regular basis with fresh water
  • Carry out underwater surveillance in order to determine the condition of moorings, cables and chains
  • Assist in the launch – hoist of boats from the ramp
  • Break out, rig, overhaul, and stow handling gear
  • Participate in emergencies according to Contingency Plan
  • Adhere to safety policies, company policies, environmental standards and state laws
  • Welcome the marina guests and act as an ambassador of the resort, adhering to the company’s service standards
  • Be well informed on the resort’s facilities and on activities/events taking place, and be able to provide useful information and guidance to guests, supporting the overallresort’s profitability and guest satisfaction
  • Respect all personal hygiene and grooming standards

CANDIDATE PROFILE

  • At least 2 years work experience in boat operations (marinas, yacht, boatyards,port operations, tugs, salvage) with an expertise in moorings and boat maneuverability
  • Certified Small Boat Operator according to the latest HCG requirements
  • Good knowledge at splicing, knotting
  • Good knowledge of maneuverability and moorings
  • Basics of boat maintenance (hull and machinery)
  • Knowledge in use of firefighting and safety equipment
  • Knowledge of International Regulation for Preventing Collisions at Sea
  • Excellent command of the Greek and English language
  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly
  • Computer literate
  • Able to work under pressure, following instructions, and be able to assess various conditions
  • Very good interpersonal skills and team-work attitude
  • Good reporting and analytical skills

THE COMPANY OFFERS

  • Competitive remuneration package
  • Dynamic and highly professional environment
  • Food &Accommodation (if not a local resident)

For those interested, please send updated CV with recent photo to the following email: hr@miraggio.gr

C.V.s which do not fulfill the above requirements / qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

FLAIR BARTENDER
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MED SEA HEALTH S.A. is recruiting, for the season 2018, for its  5* hotel
MIRAGGIO THERMAL SPA RESORT in Paliouri, Kassandra, Halkidiki:

FLAIR BARTENDER

The role:

Flair Bartender works under the direction of service manager and keeps guests entertained while expertly preparing their preferred beverages. He performs regularly at bar shows and have the ability to juggle, throw, and catch bottles, and perform other mixing tricks. Aside from possessing showmanship and knowledge of beer, cocktails, spirits, and wine Flair Bartender must be able to interact effectively with guests and all levels of employees. 


Essential Duties and Responsibilities:

Conduct himself/herself in a courteous, friendly, and professional manner during his/her physical and verbal interactions with guests and fellow shipboard employees at all times

Report to the assigned bar/workstation on time, properly groomed and dressed according to Company standards; and follow his/her supervisor’s instructions according to the Company’s rules and regulations

Assist bartenders in keeping the bar and pantry clean and organized, in preparing and serving drinks, mise-en-place; take orders, prepare drinks behind the bar.

Must be able to juggle, throw, and catch bottles; must be comfortable performing in front of a sizeable audience in varied locations; must be able to consistently prepare drinks in a manner that exudes showmanship and visual excitement

Check and deliver stock requisitions; follow standards for merchandising, stocking, rotating, and storing products; ensure that adequate supplies are on hand at all times

Effectively resolve guest complaints and make every effort to ensure that guest leave the bar satisfied

Contribute to F&B goals for increasing sales and boosting revenue

Take initiative in learning all aspects of the Flair Bartender position

Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's safety, quality, and environmental standards. 

CANDIDATE PROFILE

  • Excellent command of the Greek and English language

  • Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly

  • Computer literate, with working knowledge of  the use  of P.O.S. systems

  • Minimum 2 years’ experience as Bartender in a 5* multicultural hotel environment

  • Extensive knowledge of wines, spirits, cocktails, etc. is an absolute must

  • Sound knowledge of the use of bar and other related equipment (Coffees, Drinks post mix, Draught beer, etc.)

  • Refined communication and public relations skills and with a strong customer-focused approach

  • Flexible, team-worker, with a positive attitude

  • Proactive, able to work efficiently under pressure

THE COMPANY OFFERS

  • 6-8 months occupation

  • Competitive remuneration package

  • Training and career development

  • Dynamic and highly professional environment

  • Food & Accommodation (if not a local resident)

For those interested, please send updated CV with recent photo.

C.V.s which do not fulfill the above requirements/qualifications or are sent without a photo will not be evaluated. Only those who will be selected for an interview will be contacted, in due time.

Анкета кандидата на вакансию
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Курортный комплекс Miraggio Thermal Spa

Канистро, Палиури Халкидики 630 85 Греция
T. (+30) 2374 440000 | F. (+30) 2374 440001
Эл. адрес. info@miraggio.gr

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Местное время
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Местная погода
Certification Number: 1061354 (ver. 1)

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